Return and Replacment

How to return products:

Requesting to return a product

Call us on +20220822021 to arrange for the delivery date of the product.

We will arrange for the product to be delivered to one of our shipping service providers.

Returning the product

Re-pack the product in its original package and hand it over to the representative of the shipping company.

Refund

When we receive the product, we will check its condition, and then return your money.

FAQ

Q: I received a defective/damaged product, can I get a refund?

If the product you received is damaged or if it is defective, you can return the product within 30 days from the date it was received, provided that it is in the same condition that you received it with the original box and/or the package intact. As soon as we receive the returned product, we will check its condition it. If the product is defective or damaged, we will refund the value of the product paid with any shipping fees that have been paid within one week from the date of your request to return the product.

Q: I received a wrong product, how do I return it?

In the unusual circumstances where the product received is wrong, you can return the product in the same condition that you received it with the original box and/or the package intact. Once we receive the returned item, we will refund the amount as long as the return is made within 14 days.

Q: When is a "return" not possible?

There are some situations where it can be difficult for us to support returns:

-       If the return is requested after the specified time frame of 14 days or 30 days for defective or non-conforming products from the day of receipt.

-       If the product is used, damaged or not in the same condition that you received it.

-       Defective products covered by the manufacturer's warranty

-       Any consumable product that has been used or installed.

-       Products with a tampered or fake serial number, or that dose not have the company seal.

-       Anything missing from the package you received including price tags, stickers, original packaging, free gifts and accessories.

Q: I changed my mind, Can I return what I bought?

If you change your mind before receiving your product, just contact us to cancel your order and we will refund the amount paid. If you want to return the product after receiving it, you have up to 14 days to return it, subject to the rules mentioned below:

-       The product should not be in the "non-returnable products" list.

-       The product should not be from the liquidation goods and it is clearly stated that it is not subject to return.

-       Only products whose "retail packaging" has never been opened (sealed box / sealed) and still have their original seal can be returned.

Q: What products cannot be returned?

Products that cannot be returned are:

-       The product should not be from the liquidation goods and it is clearly stated that it is not subject to return.

-       When the offer notes specifically state that the product cannot be returned.

-       Also, any consumable products that have been used or installed cannot be returned. As described in the Consumer Protection Law and its implementing regulations and in the Non-Returnable Products section.

Q: How long does it take to receive a returned product?

Usually, a shipping company representative will contact you within 3-5 working days from the day you requested the return.

Q: Can I make an appointment with the shipping company to return an product?

At the moment, you will not be able to contact the shipping company directly. However, once a shipping company’s representative calls you to receive the product, you can state your preferred time.

Q: Can I return my product after 14 days?

There may be situations where you are not able to return products within 14 days. In these cases, please contact our customer service team at (002022208221) or through the “Contact Us” page to file a complaint. Complaints are dealt with on a case-by-case basis. However, all returns accepted in accordance with consumer protection laws must be within the time limit.

Q: How can I get a refund if my payment method is a credit card?

If you paid by electronic means (credit or debit card), the amount paid will be refunded to your card. The amount paid may take up to a month to appear on your card account statement or cashU, depending on how long the bank takes to complete this process.

Q: I paid using the "Cash on Delivery" service, how will I get my money back?

If you have paid via the "Cash on Delivery" service, the amount will be refunded in the form of store credit and will be added to your store wallet. You can then use the store credit either to make new purchases easily on the store or simply transfer the balance to your bank account. Profile.

For security purposes, the name on the bank account must be the same as the name on your store's wallet and account.

Making a purchase that is less than or equal to the available balance in the store's wallet:

If the total amount of the new purchase including shipping fees is less than or equal to the available balance in the store's wallet, the system will inform you that there is sufficient balance in the store's wallet. You will then need to click on "Submit Order" and the new purchase amount will be deducted from your available balance.

Making a purchase of more than the available balance in the store's wallet:

If the total amount of the new purchase including the shipping fee is more than the available balance in the store's wallet, you will need to choose a credit card payment method.

Q: Can I exchange or change a product instead of a refund?

At present, the store does not support exchange or product change policy; However, you can still return the product and get a full refund.

Q: I lost the original box in which I received the product, how can I return it?

We accept returning the product only if it is in its original unopened box or packaging with all labels and barcodes on it, but in this case, please review the Help Center for more information.

Q: What does "Retail Packaging" mean for a product that has never been opened (closed/sealed box)?

It means that the product is new, unused, unopened, undamaged, and in its original package. The package must be the same as it was when delivered to you.

Q: Can I return a product through my delivery company or have it personally delivered anywhere?

Currently, the product can only be returned to us through one of our shipping companies.

Q: Who pays the shipping fees when returning a product?

You can return the product for free within 14 days )or 30 days for products that are defective or not in conformity with the specifications( from the date of delivery, and the store will pay all shipping fees.

Q: Where can I find the prepaid shipping label / shipping bill?

Once you submit a return request, the prepaid shipping label / shipping bill will be emailed to you to ensure that the product can be returned for free.